My background

• Technology and partner agnostic (experience with Microsoft Dynamics 365, Salesforce, major SI’s and niche consultancies)
• 25 years technology transformation programmes, 15+ years CRM and overseen 50+ CRM go-lives
• Blend of roles encompassing transformation consultancy, CRM practice leadership and end clients
• Leadership of large (50+), multidisciplinary CRM teams
• Independent & trusted advice – have a look at the testimonials or LinkedIn

Experience spans three career phases to lead or advise on complex CRM transformations:

• 2001 - 2007: Technology transformation consulting
• 2008 - 2017: Delivery Director & COO for a market leading (CRM) product and services business
• 2017 - current: Overseeing and advising (client side) CRM transformations

• Healthcare
• Higher Education
• Professional Services
• Central/Local/Devolved Government
• Not for Profit
• Professional Membership
• Charity
• Regulatory
• Telco